Thank you for shopping at Breedzy. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Returns Policy outlines the procedures and guidelines for requesting refunds or returning products. Please read this policy carefully to understand your rights and obligations.
Eligibility for Refunds and Returns:
1.1. Timeframe: You have 14 days from the date of delivery to request a return or refund.
1.2. Condition of the Product: To be eligible for a refund or return, the product must be in its original condition, unused, and in the original packaging. Any product that is damaged, altered, or not in its original state may not be eligible for a refund or return.
Return Procedure:
2.1. Contact Customer Support: If you wish to return a product or request a refund, please contact our customer support team within 14 days of receiving your order. You can reach us via phone, email, or the contact form on our website. Provide us with your order details and the reason for the return.
2.2. Return Authorization: Our customer support team will guide you through the return authorization process. We may require you to provide supporting evidence, such as photographs, to assess the condition of the product. Once approved, we will provide you with a return authorization number and further instructions.
2.3. Packaging and Shipping: Pack the product securely in its original packaging, including all accessories and documentation. Affix the return authorization number clearly on the package. Ship the product back to us using a reliable and traceable shipping method. Please note that the shipping costs for return shipments are the customer’s responsibility unless the return is due to a damaged or defective item.
Refund Process:
3.1. Assessment and Verification: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. We will notify you of the status of your return once the assessment is complete.
3.2. Refund Options: If the return is approved, we will process the refund using the original payment method. Please note that the refund amount may exclude any shipping fees paid during the initial purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Contact Information:
If you have any questions or require further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact us using the following information:
- Address: 2 Frederick Street, Kings Cross, London, N1C
- Phone: +61 475 815 310
- Email: hi@breedzy.com
Our dedicated customer support team is available to assist you and address any concerns you may have.
Please note that this Refund and Returns Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay updated.
Thank you for shopping at Breedzy. We appreciate your business and are committed to providing you with a satisfactory shopping experience.
